Hey there! Ever had one of those days where you just need to talk to a real person? We get it. At Sprintshoet, we’re not just another faceless online store—we’re a small team of shoe enthusiasts who genuinely care about your experience. In fact, our founder, Alex, still replies to most emails personally. (Yeah, really!)
Whether you’ve got a question about sizing, need help with an order, or just want to chat about the latest sneaker trends, we’re all ears. Here’s how you can reach us:
Here’s the thing—we started Sprintshoet because we were tired of impersonal shopping experiences. Remember that time you emailed a big brand and got a robotic reply? Yeah, we hate that too. That’s why every message you send goes to an actual human (usually with a cup of coffee in hand).
Fun fact: Last month, a customer’s suggestion about wider width options led to our best-selling shoe redesign. So don’t hold back—your feedback shapes what we do!
We’ll be honest—we don’t have a fancy call center. What we do have is a team that treats every customer like a friend. Need proof? Check out this note we got last week:
"I wasn’t sure about the color online, so I called. The guy who answered (shoutout to Mark!) spent 20 minutes comparing shades with me under different lighting. Who does that anymore?!"
That’s the Sprintshoet difference. Because at the end of the day, shoes are personal—and so is our service.
P.S. If you’re reading this at 2am, try the live chat. There’s a 60% chance our night owl designer Kevin is online and happy to help!
